Wipro Recruitment Drive 2022 | For System Engineer | Fresher | Apply Now

Wipro Recruitment Drive 2022 | For System Engineer | Fresher | Apply Now !

Wipro has announced a job notification for the post of System Engineer. A student from various disciplines can apply for Wipro Off Campus 2022. Interested and eligible candidates can read more details below. (Wipro Recruitment Drive 2022)

Recruitment :

Company Name : Wipro

Post Name: System Engineer

Degree : BE / B Tech

Branch : Any Branch

Batch : Not Mentioned

Experience : Freshers

CTC : ₹3.5 LPA*

Location: Pune

Job Description:

Excellent communication skills,

Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.

Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.

Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support

Answer incoming calls and respond to customer’s emails in timely manner.

Manage and resolve customer complaints.

Identify and escalate issues to supervisors as and when needed.

Provide product and service information to customers.

Research required information using available resources and Offer Solution to customers.

Research, identify, and resolve customer complaints using applicable software.

Route calls and tickets to appropriate resources and Domains who can best support he user,

Document all call information according to standard operating procedures.

Recognize, document, and alert the management team of trends in customer calls.

Create SOPs for new Issues and resolution given.

Complete call logs and reports.

About Company:

Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Delatorre has served as CEO and managing director of Wipro from July 2020. It is headquartered in Bangalore, Karnataka, India.