Wipro Off Campus Drive 2022 | For Customer Service Representative | Apply Now !
Wipro has announced a job notification for the post of Customer Service Representative A student from various disciplines can apply for Wipro Off Campus Drive 2022. Interested and eligible candidates can read more details below. (Wipro Off Campus Drive 2022)
Recruitment :
| Company Name | Wipro |
| Post Name | Customer Service Representative |
| Degree | B.Com, B.A,BCA, BBA,BHM, BSc IT, BE , MBA, B.Tech |
| Branch | Any Stream |
| Batch | 2018, 2019, 2020, 2021, 2022 |
| Salary | ₹ 3.5 LPA* |
| Experience | Fresher ( 0 – 2 years* ) |
| Location | Gurugram |
Requirements :
- Experience 0- 2 yrs.
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week
- Collaborative environment with best in class professionals
- Focus on colleague engagement and fun@work
- Depends on Process/Client alignment
- Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
- Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
Job Responsibilities:
We are looking for smart professionals with a great attitude to make every single client interaction delightful
Your Impact as a Customer Service Representative
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
- Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Apply Before the link Expires Wipro Drive Recruitment Off Campus For Freshers Recruitment For Customer Service Representative.,,,,,
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