PTC INC Recruitment 2022 | For Technical Support Engineer | Apply Now !
PTC INC has announced a job notification for the post of Technical Support Engineer. A student from various disciplines can apply for PTC INC Off Campus 2022. Interested and eligible candidates can read more details below. (PTC INC Recruitment 2022)
Recruitment :
Company Name : PTC INC
Post Name: Technical Support Engineer
Degree : BE / B Tech
Branch : Any Branches
Batch : 2019 / 2020 / 2021 / 2022
Experience : Freshers
CTC : ₹ 4 LPA*
Location: Pune
Role
Associate Engineer will be responsible for providing, documenting solutions and root cause analysis for medium complexity customer issues, using a customer centered approach.
Collaborate with other offices worldwide to provide first class support for mission-critical customers.
Associate engineer is responsible for the smooth operation of Cloud hosted solutions and will provide or execute resolutions to any incidents reported by the customer or received through internal monitoring.
This role is also responsible to restore normal operations to PTC hosted clients as quickly as possible in the event of a critical incident.
Skills
Bachelor’s Degree (B.E./B.Tech) or equivalent in Engineering
Good Communication and verbal skills
Hands on knowledge on Java and Linux
Excellent Problem-solving and decision-making skills
Lead execution and client communication for critical and Enterprise-Down issues / events Examples being (but not limited to)
Performance issues
Process and execute Client requests / questions or issues:
Enterprise Down
Performance Issues
Integrations Issues
Solution to Hosting and Product problems
Extended cloud services / Production Support – continuous improvement services such as Integration fixes
Custom code fixes
Small data requirement changes
Application configuration changes
Coordinate with various internal Teams like Infrastructure, Database
Work in a 24×7 environment
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Job For Fresher
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