Hexaware Hiring 2022

Hexaware Recruitment 2022 | For Infrastructure Management Support | Apply Now !

 

Hexaware Technologies Recruitment 2022 | Infrastructure Management | Apply Now

 

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Tech Hexaware has announced a job notification for the post of Infrastructure Management Support. A student from various disciplines can apply for Hexaware Hiring 2022. Interested and eligible candidates can read more details below.

 

Recruitment :

Company Name : Hexaware

Post Name: Infrastructure Management Support

Degree : BSC / BCA

Branch : CS/IT/Electronics

Batch : 2022

Experience : Fresher (0 – 2 yr*)

CTC : ₹3 LPA*

Location : Chennai / Noida / Mumbai / Pune

 

 

Job Responsibilities:

  • Should have basic knowledge on ITIL process and international Client handling over the phone and email. (Hexaware Hiring 2022)
  • Meet established service level metrics for call response, technical support, and customer service
  • Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  • Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, followup, and resolution
  • Follow and complete IT Service desk opening and closing checklists
  • Research and update knowledge base for solutions that can be used to provide first-call or contact resolution
  • Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  • Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(Its optional) to troubleshoot and resolve endusers laptops, desktops.

Eligibility Criteria:

  • BSC (CS/IT/Electronics) & BCA – 2022 Batch
  • 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
  • No Live backlogs at the time of registration

Preferred skill:

  • Excellent verbal and written communication in English is a must
  • Provide followup service to Endusers to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner
  • Candidates should be open to working in a 24*7 shifts environment.
  • Candidates having more than 1 year of education gap are not eligible for this drive.

About Hexaware:

Hexaware is a fast-growing and automation-led next-generation provider, with a deep-rooted legacy of delivering excellence in IT, BPO and Consulting services and with a rapidly expanding international footprint.

This superior performance is driven by a combination of superior strategy, best teams in the world and a culture that is passionate about innovation and automation. Hexaware Digital offerings have helped clients achieve operational excellence and customer delight.

 

 

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