Google Off Campus Drive

Google Off Campus Drive | For Technical Support | Apply Now !

 

 

 

Google has announced a job notification for the post of Process Executive. A student from various disciplines can apply for Google. Interested and eligible candidates can read more details below. (Infosys Hiring Off Campus)

 

Google Recruitment 2022:

Company Name Google
Post Name Technical Support
Degree Bachelor’s Degree
Branch All Branches
Batch 2019, 20, 21, 2022
Salary ₹ 13 LPA*
Experience Fresher (0 – 18 months*)
Location Bengaluru

 

Position responsibilities 

  • Maintain a positive and professional attitude towards customers.
  • Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
  • Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
  • Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
  • Maintain response and resolution speed as defined by SLOs;
  • Keep high customer satisfaction scores and follow quality standards in 95% of cases.
  • Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.

 

Minimum qualifications

  • Bachelor’s degree from an accredited institution
  • Excellent verbal and written English language skills
  • Strong attention to detail and a proven ability to balance multiple priorities
  • 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company

 

Preferred qualifications 

  • Ability to go beyond help center articles and understand the technical system to resolve customer queries
  • Ability to absorb complex technical concepts and communicate them to a non-technical audience
  • Any qualification or experience in Digital marketing would be an added advantage

 

Apply Before the link Expires GoogleDrive Recruitment Off Campus For Freshers Recruitment For Technical Support  .,,,,,

 

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