Deloitte Hiring Freshers 2022

Deloitte Off Campus Drive 2022 | For GTLO – Customer Support Analyst | Apply Now !

 

Deloitte has announced a job notification for the post of GTLO – Customer Support Analyst. A student from various disciplines can apply for Deloitte. Interested and eligible candidates can read more details below. ( Deloitte Off Campus Drive 2022)

 

 Recruitment:

 

Company Name Deloitte
Post Name GTLO – Customer Support Analyst
Degree Any Graduate
Branch Any Stream
Batch 2018, 19, 20, 21, 22
Salary INR 4.8 LPA* ( Expected )
Experience Fresher ( 0 –  1 years* )
Location Hyderabad

 

Role Overview:

  • Customer handling skills – Call etiquettes
  • End to End ticket management
  • Basis ITIL concepts of Incident, problem & change management is must
  • Experience in managing voice & non-voice support (Calls, chats & email)
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
  • Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
  • Process incoming service requests, incidents and change requests and formulate appropriate response
  • Manage multiple support mailboxes and respond to emails
  • Triage and troubleshoot issue(s) reported on all applications.
  • Report and record any new defects on all applications.

 

 

Requirements:

  • Any Graduate
  • 0-1 year experience
  • Excellent Customer service (Phone / Chat / Emails)
  • Excellent spoken English Language proficiency
  • Proficient with MS-Office
  • ServiceNow experience preferred
  • Exposure to application support, ITIL framework etc.
  • Excellent written & verbal skills
  • Customer Service experience

 

Apply Before the link Expires Deloitte Drive Recruitment Off Campus For Freshers Recruitment For Customer Support Analyst,,,,,

 

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