Deloitte Off Campus Drive:- Deloitte Hiring freshers for Customer Support Analyst and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below. (Deloitte Off Campus Drive)
Deloitte Off Campus Drive
|Job Role||Customer Support Analyst|
2017, 18, 19, 20, 21, 22
|Salary||INR 5 LPA*
|Experience||Freshers (0 – 1 Year)|
|Location||Hyderabad, Telangana, India|
0-1 year experience
Excellent Customer service (Phone / Chat / Emails)
Excellent spoken English Language proficiency
Proficient with MS-Office
This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.
What you’ll do
Customer handling skills – Call etiquettes
End to End ticket management
Basis ITIL concepts of Incident, problem & change management is must
Experience in managing voice & non-voice support (Calls, chats & email)
Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
Deloitte Touché Tohmatsu Limited, commonly referred to as Deloitte, is an international professional services network headquartered in London, United Kingdom. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services.
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