Amdocs Hiring Off Campus Drive

Amdocs Hiring Off Campus Drive | For TBO Analyst | Apply Now !

 

 

Amdocs has announced a job notification for the post of Graduate TBO Analyst. A student from various disciplines can apply for Amdocs. Interested and eligible candidates can read more details below. (Amdocs Hiring Off Campus Drive)

 

Amdocs Recruitment 2022:

Company Name Amdocs
Post Name TBO Analyst
Degree BCA, BCS, BSC & MSC
Branch CS, IT, IS or Related Branches
Batch 2021
Salary ₹ 5 LPA*
Experience Fresher (0 – 2)
Location Pune

 

In one sentence

The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.

 

All you need is…

2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)

55% throughout academics, with no gaps or breaks/year down

Excellent communication skills

Location – Pune

 

You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.

You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.

You will update checklists for quality assurance and progress tracking, following standard operating procedures.

You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.

You will ensure crystal clear communication and documentation as a point of contact.

 

Apply Before the link Expires Amdocs Drive Recruitment Off Campus For Freshers Recruitment For Graduate TBO Analyst  .,,,,,

 

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